Privacy Policy

AskDeen is owned and operated by United Application Labs LLC (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect information when you use AskDeen, including our mobile application, website, products, content, features, and related services.

By using AskDeen, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information depending on how you use the app.

Information You Provide

We may collect information that you voluntarily provide, such as:

• Name
• Email address
• Account login information
• Preferences or settings
• Religious preferences, such as Sunni, Shia, or other school or tradition preferences, if you choose to provide them
• Questions, messages, chat history, answers, notes, reflections, or other content you enter into the app
• Customer support messages
• Feedback or survey responses
• Donation related information, if applicable

App Usage Information

We may collect information about how you use the app, such as:

• Features used
• Pages or screens viewed
• Session activity
• Message limits or usage counts
• Subscription or entitlement status
• Crash reports
• Performance data
• Device type and operating system
• App version
• Approximate location based on device or network information, if applicable

Location for Prayer Times and Qibla

If you grant location permission in the mobile app, your device location is used on your device to calculate local prayer times and the Qibla direction. This precise location is processed on-device and is not transmitted to or stored on our servers. Reverse geocoding (turning coordinates into a city name) may be performed by your device's operating system services (Apple or Google). You can use a manually searched city instead, and you can revoke location permission at any time in your device settings.

Payment, Donation, and Subscription Information

If AskDeen offers paid features, subscriptions, in app purchases, or donation options, payments may be processed by Apple, Google, Stripe, RevenueCat, or another payment provider.

We do not directly store your full credit card number. Payment providers may share limited information with us, such as subscription status, purchase history, transaction identifiers, donation status, or entitlement information.

AI or Chat Based Features

AskDeen may include AI powered chat, recommendations, explanations, or educational guidance features. The text you submit may be processed by third party AI service providers to generate responses.

You should not submit sensitive personal information, medical information, financial information, passwords, confidential information, or information about another person unless the app specifically tells you that such information is supported and protected.

Personal Tools and Device Sync

When you are signed in, your fasting log, prayer settings (never your location), reminder choices, tasbih counts, Names progress, and zakat-year entries are stored with your account to sync between devices. Deleting your account deletes this synced data. When you are signed out, this data stays on your device. City search sends only the city name you type to Open-Meteo.

If you turn on “Use my AskDeen activity in answers”, a short summary of counts from your synced data is sent with your questions to the AI service: fasts to make up, your dhikr streak, Names learned, and whether a zakat date is set. This summary never includes your location or financial amounts. This feature is off by default and can be turned off in Preferences.

2. Sensitive Information

AskDeen may involve questions about religion, personal beliefs, family, relationships, mental health, grief, guilt, identity, morality, and other sensitive topics.

You are not required to provide sensitive information to use AskDeen. If you choose to share sensitive information, we may process it only as needed to provide the app, respond to your requests, improve safety, maintain app functionality, comply with law, or protect users and others.

3. How We Use Information

We may use information to:

• Provide and operate AskDeen
• Create and manage user accounts
• Personalize the user experience
• Save preferences and progress
• Provide AI chat, Islamic education, explanation, and guidance features
• Process subscriptions, donations, and access to paid features
• Respond to support requests
• Improve app performance, reliability, and safety
• Debug crashes and technical issues
• Prevent fraud, misuse, abuse, or unauthorized access
• Monitor for harmful, violent, sexual, self harm, or abusive use of the app
• Comply with legal obligations
• Communicate important updates about the app

4. How We Share Information

We do not sell your personal information.

We may share information with trusted service providers who help us operate the app, such as:

• Cloud hosting providers
• Database providers
• Analytics providers
• Crash reporting providers
• Payment, subscription, and donation providers
• Customer support tools
• AI service providers
• Email or communication providers
• Security and abuse prevention providers

These providers may process information only as needed to provide services to us, subject to their own privacy and security practices.

We may also disclose information if required by law, legal process, court order, government request, or to protect the rights, safety, and security of our users, our company, or others.

5. Analytics and Diagnostics

We may use analytics and diagnostic tools to understand how AskDeen is used, identify bugs, improve performance, and make product decisions.

These tools may collect device information, app usage information, crash logs, and similar technical data. Where possible, we use this information in an aggregated or de identified form.

6. Advertising

AskDeen does not currently display third party advertising.

If we add third party advertising in the future, we may update this Privacy Policy to explain how advertising partners collect, use, measure, or personalize ads.

7. Data Retention

We retain information for as long as reasonably necessary to provide the app, maintain your account, comply with legal obligations, resolve disputes, enforce agreements, improve safety, and improve our services.

You can delete your account in the app's Settings, or request deletion of your account or personal information by emailing admin@unitedapplicationlabs.com. Some information may be retained if required by law or for legitimate business purposes, such as fraud prevention, accounting, security, abuse prevention, or legal compliance.

8. Account Deletion

You can permanently delete your account from Settings in the app, or request deletion by emailing admin@unitedapplicationlabs.com. In-app deletion removes your account, chat history, preferences and saved zakat calculations. App Store and Google Play subscriptions must be cancelled separately in the store; deleting your account does not cancel a subscription.

When your account is deleted, we will delete or de identify personal information associated with your account unless we are required or permitted to retain it for legal, security, fraud prevention, abuse prevention, accounting, or operational reasons.

9. Safety and Emergency Situations

AskDeen is not an emergency service, crisis service, counseling service, medical service, legal service, or substitute for help from qualified professionals.

If you are in immediate danger, thinking about harming yourself or others, or experiencing a medical or mental health emergency, contact emergency services or a qualified crisis support resource immediately.

We may use automated or manual safety processes to help identify harmful, violent, abusive, sexual, self harm, or otherwise unsafe uses of the app. These processes may be used to improve safety, restrict access, or comply with legal obligations.

10. Security

We use reasonable administrative, technical, and organizational safeguards to protect information. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your login information confidential and for using a secure device and network.

11. Children’s Privacy

AskDeen is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13.

If you believe a child has provided us personal information, please contact us at admin@unitedapplicationlabs.com, and we will take reasonable steps to delete it.

If AskDeen later becomes directed to children or likely to be used by children, this section should be reviewed carefully for compliance with children’s privacy laws.

12. Religious, Medical, Legal, Financial, or Professional Information

The information provided through AskDeen is for general informational, educational, and spiritual reflection purposes only. It is not medical, legal, financial, mental health, or professional advice.

AskDeen is not a substitute for a qualified scholar, imam, mufti, therapist, physician, lawyer, financial professional, or other qualified professional.

AskDeen does not guarantee that responses are religiously authoritative, complete, accurate, or appropriate for your specific circumstances. You should consult a qualified scholar or professional before making important religious, personal, medical, legal, financial, family, or life decisions.

13. Your Choices

Depending on your location and applicable law, you may have rights to:

• Access the personal information we have about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of your information
• Opt out of certain types of data sharing or targeted advertising, if applicable

To make a request, contact us at admin@unitedapplicationlabs.com.

We may need to verify your identity before completing your request.

14. International Users

If you use AskDeen from outside the United States, your information may be processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from those in your location.

15. Third Party Links and Services

AskDeen may contain links to third party websites, services, Quran or Hadith resources, payment providers, donation platforms, or other content. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before using their services.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify you through the app, by email, or by updating the effective date above.

Your continued use of AskDeen after the updated Privacy Policy becomes effective means you accept the updated policy.

17. Contact Us

For questions, requests, or concerns about this Privacy Policy, contact us at:

United Application Labs LLC

Email: admin@unitedapplicationlabs.com